Yes, and the US State Department requires your passport to have a minimum of 6 months validity from your return date of entry. Please visit www.travel.state.gov if you need to renew or obtain a passport. We recommend that you print (2) copies of your passport, keeping one copy with you at all times.

Yes, please send your flight itinerary to Tina Oliver to ensure reservations upon your arrival into Cancun.

Resort casual attire is recommended for all Torchy’s Tacos events with the exception of the Celebration Dinner. For Wednesday night’s Celebration Dinner we encourage cocktail attire. If doing an excursion or off property activity, please see activity descriptions for required activity attire. Visit the resorts website for restaurant and public attire guidelines.

Mexico’s national currency is the Mexican Peso. Currently, one US dollar, $1.00 is equal to $17.35 Pesos. 

Carr. Chetumal – Puerto Juarez Km. 282
Playa del Carmen 77710 MX
+52 998 193 0586

Website

Check-in is at 3:00 pm. Every effort will be made to accommodate you when you arrive at the resort. Luggage storage will be available at the bell stand if you are not able to check-in to your room.

Check-out is 12:00 noon and late check-out requests are not guaranteed. For your convenience, you’re welcome to store your luggage at the bell stand and utilize the fitness center facilities to freshen up prior to your scheduled departure.

Hotel Xcaret is an all-inclusive property, which means food & beverage is included in your guest room rate. You will however be asked to sign each meal check which will show pricing, this amount will be routed to the group master account and not to your guest room. Simply sign the check, which includes gratuity. Any additional gratuities will be routed to your guest room incidental folio and will be your financial responsibility.

What’s Included:

– Guest room accommodations for you and your guest
– Taxes, gratuities, and service charges
– Pool and beach concierge
– Fitness center and exercise programs such as yoga, pilates, and meditation
– Wifi, in your hotel room and resort-wide
– All restaurants
– In-suite dining and minibar (refreshed daily)

 What’s not included and is your financial responsibility:

– Telephone calls
– Laundry services
– Suite deliveries outside of in-room dining
– Spa and salon services (unless selected as an activity)
– Gift shop and boutique purchases
– Bottle service (wine & spirits)

– A major credit card (AMEX, Visa, MasterCard are accepted by the resort)

– Passport

– A major credit card for payment (AMEX, Visa, MasterCard are accepted by the resort)

– The hotel will keep a separate record of your incidental charges. At check-out, be prepared to settle your account with the front desk. We highly encourage you to stop by the front desk the prior to your departure to review your incidental account. Please bring any discrepancies to the attention of Tina Oliver at that time.

Yes, both the resort and most local purveyors accept US dollars. However, it’s likely that your change will be in Mexican pesos. 

Gratuities are included but if you feel that you have received excellent service feel free to leave something extra.

Yes, the ATM dispenses both US dollars and Mexican pesos. 

We will be located in the Group Lobby from 7am-6pm each day.